Shipping policy

At Pleeme, we prioritize delivering your order quickly and efficiently. Please read the following details about our shipping process, delivery times, and related policies.

1. Shipping Coverage

We deliver to most countries worldwide. If your country is not listed at checkout, contact us at support@pleeme.com and we will assist you.

2. Processing Times

  • Order Preparation: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
  • Extended Processing Times: High-demand periods or custom orders may require additional time. We will notify you of any significant delays.

3. Shipping Options and Delivery Times

We provide standard shipping for most locations. Estimated delivery times vary by region:

Region Delivery Estimate Shipping Option
United States 7–12 business days Standard Shipping
United Kingdom 7–12 business days Standard Shipping
Asia 7–14 business days Standard Shipping
Australia/Canada 7–15 business days Standard Shipping
Other Regions 10–20 business days Standard Shipping

Delivery estimates may vary due to customs clearance, holidays, or other delays.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on the destination and weight of the order.
  • Free Shipping: Available for orders exceeding US$50

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.

6. Customs Duties and Taxes

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • For details, contact your local customs office before placing your order.

7. Address Accuracy

Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

8. Lost, Damaged, or Delayed Shipments

  • Lost Packages: If your package is lost in transit, contact us at support@pleeme.com. and we will assist you in filing a claim with the carrier.
  • Damaged Packages: If your order arrives damaged, notify us within 7 days of receipt with photos of the package and the item.
  • Delayed Shipments: If your order exceeds the estimated delivery time, contact us with your order number, and we will investigate the issue.

9. Order Cancellations and Address Changes

  • Cancellations: Orders can be canceled within 24 hours of placement. After this window, cancellations may not be possible.
  • Address Changes: If you need to update your shipping address, notify us immediately. Changes cannot be guaranteed after your order has been processed.

10. Contact Information

For any questions or concerns about shipping, feel free to reach out to us:

  • Address:
    One Way Ecom Limited, 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong Island
  • Email: support@pleeme.com
  • Phone: +85244520719
  • Company Name: Pleeme

We are committed to ensuring your experience with Pleeme is seamless. Thank you for choosing us!