Refund policy

Refund and Return Policy

1. Returns

  • Eligibility: You may return your item within 90 days of receiving it. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Non-Returnable Items: Certain items cannot be returned, such as gift cards, personalized products, or items marked as "final sale."
  • Return Process:
    1. Contact our support team at support@clearedlabs.com to initiate the return.
    2. Provide your order number and a brief explanation for the return.
    3. Once your return is approved, we will provide the return address and instructions.
    4. You are responsible for the shipping costs of the return unless the product was defective or incorrect.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved Refunds:
    • Refunds will be processed back to your original payment method.
    • Please allow 5–10 business days for the refund to appear in your account.
  • Rejected Refunds:
    • If your return does not meet the eligibility criteria, it will not be refunded. In such cases, we can arrange to ship the item back to you at your cost.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@clearedlabs.com

4. Damaged or Defective Items

If you receive a damaged or defective product, notify us within 7 days of receiving the item at support@clearedlabs.com. Please provide photos of the damaged product, packaging, and order number. We will provide a replacement or refund after reviewing your case.

5. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, cancellations may not be possible as orders are processed quickly.

Contact Information

For any questions or concerns about our refund and return policy, please contact us:

  • Address:
    One Way Ecom Limited, 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong Island
  • Emailsupport@clearedlabs.com
  • Phone: +85244520719
  • Company Name: Clearedlabs

We aim to make your experience with Clearedlabs seamless and enjoyable. Thank you for shopping with us!