Payment and billing policy

 

Payment and billing policy

At ONE WAY ECOM LIMITED, we strive to make your shopping experience as smooth and safe as possible. Please read the following information carefully to understand our payment and billing procedures.

Accepted payment methods

 We accept the following payment methods on our website:

  • Visa
  • MasterCard
  • American Express (Amex)
  • PayPal

All payments are processed securely through the Shopify payment gateway to ensure your transaction details are protected. 

Default currency

Our store operates in US-Dollar (USD) as the default currency. If you pay in another currency, the amount is automatically converted into euros and exchange charges may apply, depending on the conditions of your bank or payment provider. 

Order cancellation

You can cancel your order within 24 hours of placing it by contacting our customer service team. Unfortunately, we cannot process cancellations if the request is made after 24 hours as the order has already been processed.

Failure to make payments and refunds

In the event of a payment error, the amount will be automatically refunded to your original payment method within 7-10 business days.

Return and refund policy.

We offer a 100-day return and refund policy. If you are not satisfied with your purchase or the product is defective, you can request a return or refund within 100 days of receiving your order. Please see our Return and Refund Policy page for details.

Order tracking

Once your order has been processed and shipped, you can track the status of your delivery on our order tracking page. Simply enter your order number and email address to see the latest updates on your shipment.

Contact information

For any questions regarding payments, invoices or other requests, please contact us:

  • Adress: 50 Stanley Street, Suite C, Level 7, Central, Hong Kong Island, Hongkong SAR
  • E-Mail: support@noorasleep.com
  • Company Name: ONE WAY ECOM LIMITED
  • Company number: 76065979
  • Telephone: +852 5728 1277

  • Customer service hours : Monday to Friday, 9 a.m. to 5 p.m.